SMS Terms

SMS Customer Support Terms

Helotex offers two-way SMS customer support messaging.

How to Opt In:
Customers opt in by initiating a text message to our published customer support number listed on our website or in-store signage. By sending the first message, the customer provides consent to receive a reply related to their inquiry.

Message Purpose:
Messages are conversational and relate only to:

• Order status

• Pickup scheduling

• Store hours

• General customer support

Helotex does not send promotional or marketing messages through this number.

Message Frequency:
Message frequency varies based on customer interaction.

Message & Data Rates:
Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions:
Reply STOP at any time to opt out of receiving further messages.
Reply HELP for assistance.

Privacy:
We do not sell or share SMS opt-in data or consent with third parties.
For more information, please review our Privacy Policy:
www.helotex.com/privacy